Refund Policy

We at Suraksha strive to provide you with the best experience when using our video call scanner app for home, Suraksha. However, we understand that there may be instances where you may request a refund. Please review our refund policy outlined below:

1. Refund Eligibility

Refunds may be requested within 5 days from the date of purchase. To be eligible for a refund, you must provide a valid reason for your request and comply with the terms outlined in this refund policy.

2. Valid Reasons for Refund

You may be eligible for a refund if: You encounter technical issues that prevent you from using the app as intended, and we are unable to resolve the issue within a reasonable timeframe. You have been erroneously charged for a subscription or in-app purchase. You are dissatisfied with the quality or performance of Suraksha and have provided detailed feedback to our support team.

3. Refund Process

To request a refund, please contact our support team at [Contact Email] with your refund request and provide relevant details, including your order number and the reason for the refund. We reserve the right to request additional information or documentation to verify your refund request. Once your refund request is received and approved, we will process the refund within 10 days to the original payment method used for the purchase.

4. Subscription Refunds

For subscription-based purchases, refunds will be prorated based on the remaining unused portion of the subscription period. Refunds for subscription renewals will only be provided if the request is made within 7 days of the renewal date.

5. Non-Refundable Items

Certain items, such as promotional offers, in-app purchases, or third-party services, may not be eligible for refunds unless required by applicable law.

6. Dispute Resolution

If you are dissatisfied with our decision regarding your refund request, you may escalate the issue to our management team for further review and resolution.

7. Changes to Refund Policy

We reserve the right to modify or update this refund policy at any time. Any changes to the policy will be effective immediately upon posting on our website or within Suraksha.